Privacy Policy

Privacy Policy

Last updated July 2023.

This policy describes how Olivia Hall (referred to as the “Company,” “we,” “our”) collects, uses, and shares information we obtain when you visit or purchase from OliviaHall.shop (the “Site”) or in-store.

This Privacy Policy discusses the “Personal Information” that Olivia Hall obtains from you on OliviaHall.shop and in-store. When we use the term “Personal Information,” we mean information that is associated with your name, device information, or order information. This may include your email address, mailing address, birthday, phone number, photo, personal image, or beauty profile information you provide (such as age range, skin tone and type, skin concerns), or information about products you purchase (when this data is stored with your name). Any information that is not associated with your name, device information, or order information is not considered Personal Information.

This Privacy Policy does not cover information you submit on other websites, even if we communicate with you through those websites. For example, if you post content to Facebook, Twitter, or YouTube, that information is governed by the privacy policies of those websites and not this policy.

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you browse to, the website or search terms that led you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We use the following technologies to collect Device Information:

- “Cookies” are data files that are stored on your device or computer and often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.

- “Log files” track actions that occur on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. For example, Google Analytics

- “Web beacons,” “tags,” and “pixels” are electronic files that record information about how you browse the Site. For example, Google Analytics, Facebook Pixel, and Adroll can be used to track customer behavior.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number, Apple Pay, Google Pay, PayPal, Afterpay, email address, and phone number). We refer to this information as "Order Information."

For each visitor to our web pages, our web servers automatically recognize only the consumer's domain name, but not the email address (where possible). We collect only the domain name of visitors to our web pages (not the email address), aggregate information about the pages that consumers access or view, and information that consumers voluntarily provide (such as survey information and/or site registration information).

The information we collect is used to improve the content of our web pages, to customize the content and/or layout of our web pages for each visitor, to notify consumers about updates to our site, to contact consumers for marketing purposes, and is not shared with other organizations for business purposes, disclosed when required by law, disclosed in response to an investigation by a governmental agency, to verify or enforce compliance with our site's policies and applicable laws or to protect against abuse or unauthorized use of our site, or to a successor entity in the event of a corporate merger, consolidation, sale of assets, or other corporate change related to the site.

About Cookies: We use cookies to record session information, including, but not limited to, website activity, items added to a visitor's shopping cart, and IP address. Our store also uses Pinterest Tag, Google, Facebook Pixel, and Adroll to track customer behavior.

If you provide us with your postal address online, you will only receive information for the address you provided. Those who provide a phone number online will only receive information about orders you placed online if we contact you by phone.

About Ad Servers: We do not partner with or have a special relationship with any ad server companies.

Customers may contact us by email to prevent their information from being used for purposes other than those for which it was originally collected. Upon request, we provide website visitors with access to unique identifier information we maintain about them (such as a customer number or password) and transaction information we maintain about them (such as the date, amount, and type of purchases made by the customer). Consumers may access this information by sending us an email.

Upon request, we allow visitors to correct errors in contact information, unique identifiers, and transaction information. Consumers may correct this information by sending us an email. About Security: We have appropriate security measures in place in our physical facilities to protect the loss, misuse, or alteration of your information that we collect on our website.

We collect email addresses from orders in order to send occasional sales communications. We do not sell or disclose any email addresses from this list. To be removed from this list, please contact us.

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

In addition, if you are a European resident, we note that we process your information in order to fulfill contracts we may have with you (for example, if you place an order through this website), or otherwise pursue our legitimate business interests as outlined in this policy. In addition, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Privacy Notice

Section 1.A - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information that you provide to us, such as your name, address, telephone number, and email address.

We generally use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipment, and providing you with invoices and/or order confirmations). We also use Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and, when consistent with the preferences you have shared with us, provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site and measuring the success of our marketing and advertising campaigns).

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Olivia Hall primarily uses the Personal Information it collects to provide you with products, information, and services. We may use your information to track your purchase history and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including detecting and preventing fraud, collecting amounts owed, and maintaining business records.

Section 1.B - Sharing Your Personal Information

As described above, we share your personal information with third parties to help us make better use of your personal information. For example, we use Shopify to power our online store - you can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how customers use the Site - you can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

For example:

We use Google Analytics to understand how customers use the Site. You can learn more about how Google uses your personal information by visiting the following link: https://www.google.com/intl/en/policies/privacy/.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Klaviyo to send emails, marketing materials, and newsletters. You can learn more about how Klaviyo uses your personal information by visiting the following link: https://www.klaviyo.com/privacy

We use Facebook for advertising and promotion. [See behavioral advertising below]

You can read more about how Facebook uses your personal information here: https://www.facebook.com/legal/terms/update . You can adjust your Facebook ad settings here: https://www.facebook.com/settings/?tab=ads

We use Pinterest for advertising and promotion. You can learn more about how Pinterest uses your personal information here: https://policy.pinterest.com/en/privacy-policy . You can adjust your Pinterest settings here: https://help.pinterest.com/en/articles/personalization-and-data

You can read more about how Twitter uses your personal information here: https://gdpr.twitter.com/en.html . You can adjust your Twitter ad settings here: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

Behavioral Advertising

As described above, we use your personal information to provide you with targeted ads or marketing that we think may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

Facebook - https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

Pinterest: https://help.pinterest.com/en/articles/personalization-and-data

Twitter: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

You can opt-out of some, but not all, online behavior-based advertising by clicking here or by using your browser settings to block cookies or to notify you when cookies are set.

Section 2 - Consent

How is my consent obtained?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collection and use of that information for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind after you opt-in, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time by contacting us at Support@OliviaHall.shop or by mailing us at: 315 5th Ave, New York, NY 10016, United States

You may opt-out of some (but not all) cookies by clicking here or by using your browser settings to block cookies or to notify you when cookies are set.All) Online Behavioral-Based Advertising .

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and general Shopify applications. They store your data on secure servers behind firewalls.

PAYMENTS: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by the PCI Security Standards Council (PCI-DSS), which is a joint initiative of brands such as Visa, MasterCard, American Express, and Discover. PCI

-DSS requirements help ensure that our store and its service providers handle credit card information securely.

For more information, you can also read Shopify's Terms of Service here or Privacy Statement here.

Cookies: This is a list of cookies we use. We list them here so you can choose if you want to disable cookies. _session_id

, unique token, session, Allows Shopify to store information about your session (referrer, login page, etc.). _

shopify_visit, no data saved, persists for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data saved, expires at midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart

, unique token, persists for 2 weeks, Stores information about the contents of the shopping cart. _secure_session_id

, unique token, session

storefront_digest, unique token, unsure If the store has a password, this is used to determine if the current visitor has access.

SECTION 5 - THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them in connection with transactions related to your purchases.

For these providers, we encourage you to read their privacy policies so that you understand how these providers will handle your personal information.

In particular, keep in mind that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave this store website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or our website's Terms of Service.

We may use Signifyd to obtain customer verification information. Please refer to this link for their data policy: https://www.signifyd.com/privacy/ .

Links:

When you click on links in our store, they may direct you outside of our website. We are not responsible for the privacy practices of other websites and recommend that you read their privacy statements.

You can opt-out of some, but not all, online behavioral advertising by clicking here or by using your browser settings to block cookies or to notify you when cookies are set.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We understand that our customers trust us to protect their personal information. We take this task seriously and have reasonable and appropriate physical, electronic and procedural safeguards in place to protect your personal information. While we strive to protect the information we hold, no security system is perfect and we cannot guarantee that your information will be secure in all circumstances.

If you provide us with your credit card information, we encrypt that information using secure socket layer technology (SSL) and store it using AES-256 encryption. While no method of transmission over the Internet or method of electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province, or that you are the age of majority in your state or province and have given us your consent to allow any of your minor dependents to use the site.

Section 8 - Your Rights

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us using the contact information below.

Your personal information will be initially processed in Ireland and will then be transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

California Consumer Privacy Act

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us at the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Section 9 - Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the Site. If we make material changes to this Policy, we will notify you here that the Policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

From time to time, we may use customer information for new and unanticipated uses not previously disclosed in our Privacy Notice. If our information practices change at some time in the future, we will post the policy changes on our website to notify you of those changes and allow you to opt-out of those new uses. If you have any questions about how your information is used, please visit our website periodically.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or just want more information, please contact our Privacy Compliance Officer at

Email: Support@OliviaHall.shop

Address: 315 5th Ave, New York, NY 10016

Phone: +1 646-858-1339